Last updated: 24 August 2026
This policy applies to digital gift cards, vouchers and similar prepaid products purchased on https://amazepays.in. It should be read with our Digital Voucher Delivery & Fulfilment Policy and Terms of Use.
Instant refunds
When a refund is approved, it is normally processed through the payment gateway on the standard refund timeline for your original payment method.
If you request an instant refund (faster credit than the standard timeline), any gateway or processing fee charged for that instant refund is borne by you only. AmazePays does not absorb instant-refund fees. The amount credited to you may therefore be the approved refund amount minus that fee. Choosing a standard (non-instant) refund does not attract this extra fee.
When refunds may not be available
Because Digital Vouchers are electronic products and may be generated or fulfilled immediately after payment, orders may become non-cancellable and non-refundable once fulfilment has commenced or the Digital Voucher has been successfully generated and made available to the customer's registered account.
Where a Digital Voucher has already been successfully delivered and its credentials have been made available to the customer's account, a refund may not be available merely because the customer subsequently chooses not to use the voucher.
When refunds may be considered
Refund or cancellation requests may be considered where:
- payment was successfully captured but fulfilment failed;
- the Digital Voucher was not generated due to a technical or provider-side failure;
- an incorrect product was delivered due to an error attributable to us;
- the Digital Voucher was invalid or unusable at the time of delivery due to an issue attributable to us or the applicable provider; or
- a refund is otherwise required under applicable law or the applicable product/provider terms.
Failed or duplicate charges
If payment succeeds but an order cannot be fulfilled, we will work with the payment provider and authorized fulfilment partner to reverse or re-issue value. Please contact support with your order reference.
Chargebacks and unauthorized transactions
Raising a chargeback without contacting us may delay resolution. We recommend emailing support.ops@amazepays.in first with transaction details. Where a transaction is disputed as unauthorized, we may review account, identity, payment, invoice, fulfilment and access records. Our evidence will show whether the voucher was successfully generated and made available in the customer's registered account.