Refund Policy

A. General Policy

All gift vouchers purchased through our platform are delivered digitally and are non-refundable. Once a gift voucher has been issued, we are unable to accept returns or exchanges. This policy is in place to ensure the validity of the gift voucher and protect against fraudulent activity.

B. Non-Refundable Items

Once a gift voucher is sent to your email, it is considered non-refundable. We cannot guarantee the validity of the code once it leaves our secure inventory. Please be cautious when selecting your voucher.

C. Delivery and Verification

Most orders are fulfilled within 15-20 minutes of purchase. However, new customers may experience a slight delay due to account verification. If you do not receive your voucher promptly, it may be due to a verification step required to protect against fraud. You may have received instructions for completing verification.

If you have already verified your account and still have not received your voucher, please contact us at support@amazepays.in or call us at 9324449485 for assistance.

D. Technical Issues

If you encounter problems with your gift voucher, please:

• Verify that you are entering the code correctly.
• Ensure you are redeeming the voucher in the correct place.
• Check your account balance by logging out and back in.

For any issues, please send us a screenshot of the error at support@amazepays.in, and we will assist you as quickly as possible.

E. Country Restrictions

Our gift vouchers are Indian gift vouchers and may be region-locked. If you are unsure, please contact us or the gift voucher’s support team before purchase. We cannot process refunds or exchanges once the voucher code has been delivered.

F. Contact Us

For any assistance, including verification issues or technical support, please reach out to our customer support team at support@amazepays.in or call us at 9324449485. Our team is available to help and ensure a smooth experience.