Digital Voucher Delivery & Fulfilment Policy
Effective date: 24 August 2026
This policy explains how Frenetic India Services Private Limited fulfils digital gift cards, vouchers and similar prepaid products ("Digital Vouchers") on https://amazepays.in. It should be read together with our Terms of Use, Refund & cancellation policy, and Privacy Policy.
1. About Digital Vouchers
We offer Digital Vouchers from various brands and service providers. Digital Vouchers may be fulfilled through authorized third-party service providers. The applicable provider may vary depending on the product, brand, denomination, availability and other operational requirements.
2. Customer account requirement
Customers must have a valid registered account on our platform to purchase and access Digital Vouchers. Where identity verification is required, the customer may need to complete the applicable verification process before accessing or purchasing certain products. The customer is responsible for maintaining the confidentiality and security of their account credentials.
3. Payment and order confirmation
An order is considered successfully placed only after the applicable payment has been successfully authorized and captured by our payment gateway. After successful payment, an order confirmation may be sent to the customer's registered email address, mobile number, or displayed within the customer's account. An order confirmation does not necessarily contain the actual Digital Voucher credentials.
4. Digital Voucher fulfilment and delivery
After successful payment and fulfilment processing, the applicable Digital Voucher is generated or obtained through the authorized provider, associated with the customer's order/account, and made available through the customer's registered account on our platform.
For security reasons, sensitive voucher information — including voucher codes, PINs, activation credentials or similar information — may be displayed only after the customer securely logs into their registered account.
Email and SMS
We may send purchase confirmations, order updates, transaction notifications or other service-related communications through email or SMS. Order confirmation may be sent through email or SMS, but sensitive gift-card credentials are not delivered through those channels. Customers should log into their registered account to access their Digital Voucher.
5. When is delivery considered complete?
For Digital Vouchers, delivery/fulfilment is considered completed when payment has been successfully captured; the order has been successfully processed; the applicable Digital Voucher has been successfully generated or obtained from the authorized provider; and the Digital Voucher has been securely associated with and made available through the customer's registered account.
6. Voucher access and account security
Customers can access their Digital Vouchers by logging into the account used to place the order. Customers must not share their account credentials, voucher codes, PINs or other sensitive voucher information with unauthorized persons. Once voucher credentials have been made available through the customer's account, the customer is responsible for maintaining the confidentiality and security of those credentials.
7. Voucher redemption
Our responsibility is generally limited to the successful fulfilment and delivery of the Digital Voucher to the customer's registered account. We do not guarantee or control the customer's subsequent redemption or use of a Digital Voucher. Redemption is subject to the applicable brand's terms, the applicable provider's rules, voucher validity and expiry, geographic restrictions, product restrictions, denomination restrictions and any other conditions specified by the relevant brand or provider.
Once successful fulfilment has been completed, redemption is subject to the applicable brand/provider terms and conditions. Our liability and responsibilities remain subject to applicable law and our published refund/cancellation policy. We are not responsible for the customer's subsequent use, misuse, sharing, disclosure, or redemption of the voucher after successful delivery to the customer's account, except where required by applicable law.
8. Cancellation, refunds and failed fulfilment
Because Digital Vouchers are electronic products and may be generated or fulfilled immediately after payment, orders may become non-cancellable and non-refundable once fulfilment has commenced or the Digital Voucher has been successfully generated and made available to the customer's account. Refund or cancellation requests may be considered where payment was captured but fulfilment failed, the voucher was not generated due to a technical or provider-side failure, an incorrect product was delivered due to our error, or a refund is otherwise required under applicable law. Full details are in our Refund & cancellation policy.
9. Fraud prevention and unauthorized transactions
We may conduct transaction, account and identity verification checks to protect customers and our platform against fraudulent or unauthorized transactions. Where a transaction is disputed as unauthorized, we may review available records including account information, identity verification records, order records, payment records, invoice records, account access/activity records, fulfilment records, provider transaction records and customer communications.
10. Invoice records
For successfully completed transactions, we may generate an invoice or transaction record confirming the commercial transaction. The invoice confirms the transaction and does not itself constitute proof that a Digital Voucher was subsequently redeemed.
11. Contact
For questions regarding an order, Digital Voucher fulfilment, account access or a refund request, contact us at support@amazepays.in or through our contact page. Please provide your order number or other relevant transaction information.