Frequently asked questions
- How do I receive my gift card?
- After successful payment, we fulfil your digital gift card or voucher with the brand or provider. Where the brand supports it, voucher details (code, PIN, or redemption link) are sent to the email and/or mobile number on your account. You can also open eligible orders in your account to view delivery status and voucher details when they are ready. If payment succeeded but you do not see details yet, wait a few minutes and refresh your order page, then contact support with your order or payment reference if they still do not appear.
- Why do I need DigiLocker / Aadhaar verification?
- AmazePays uses one-time DigiLocker identity verification to help prevent fraud, secure payments, and meet compliance requirements before you can fully activate your account or place certain orders. DigiLocker is a Government of India platform. You sign in with the mobile number linked to your Aadhaar and choose to share your verified Aadhaar details with us. This is normally required only once, unless we later ask you to re-verify.
- What DigiLocker details does AmazePays keep?
- After you consent and complete DigiLocker, we retain verified name, date of birth, encrypted Aadhaar data, a masked Aadhaar identifier, and Aadhaar address demographics DigiLocker returns (such as gender, care-of name, address line, district, state, and pincode). We may also retain encrypted PAN details when DigiLocker returns them, plus DigiLocker session references and consent/audit records. We do not store your full Aadhaar or PAN in plain text, your Aadhaar photograph, biometric data, or scanned ID uploads from you. See our privacy policy for full details.
- What if my Aadhaar-linked mobile number isn't active?
- DigiLocker requires the mobile number linked to your Aadhaar. If that number is inactive or outdated, update it with the relevant Aadhaar authority first, then return to AmazePays and complete DigiLocker verification again.
- What payments do you support?
- We integrate with trusted payment gateways. Available methods typically include UPI and cards, and the exact options for your order are shown at checkout before you pay.
- Can I cancel an order or get a refund?
- Digital gift cards and vouchers are generally non-refundable once a code is issued or revealed. If payment failed, was charged incorrectly, or fulfilment did not complete, contact support with your order or payment reference. Our refund and cancellation policy has the full terms.
- Is my data secure?
- Yes. We use industry-standard transport security and access controls. Identity data from DigiLocker is handled as described in our privacy policy: sensitive identifiers are encrypted, customer-facing views use masked identifiers where applicable, and DigiLocker itself runs in a secure Government of India flow. Never share voucher codes or OTPs with anyone claiming to be support.
Still need help? Contact us.