Frequently asked questions
- How do I receive my gift card?
- After successful payment, we fulfil your digital gift card or voucher through our authorized providers and make it available in your registered AmazePays account. Order confirmation may be sent by email or SMS, but sensitive gift-card credentials are not delivered through those channels. Log in to the account used to place the order to access your voucher when it is ready. If payment succeeded but you do not see it yet, wait a few minutes and refresh your order page, then contact support with your order or payment reference if it still does not appear.
- Why do I need DigiLocker / Aadhaar verification?
- AmazePays uses one-time DigiLocker identity verification to help prevent fraud, secure payments, and meet compliance requirements before you can fully activate your account or place certain orders. DigiLocker is a Government of India platform. You sign in with the mobile number linked to your Aadhaar and choose to share your verified Aadhaar details with us. This is normally required only once, unless we later ask you to re-verify.
- What DigiLocker details does AmazePays keep?
- After you consent and complete DigiLocker, we retain verified name, date of birth, encrypted Aadhaar data, a masked Aadhaar identifier, and Aadhaar address demographics DigiLocker returns (such as gender, care-of name, address line, district, state, and pincode). We may also retain encrypted PAN details when DigiLocker returns them, plus DigiLocker session references and consent/audit records. We do not store your full Aadhaar or PAN in plain text, your Aadhaar photograph, biometric data, or scanned ID uploads from you. See our privacy policy for full details.
- What if my Aadhaar-linked mobile number isn't active?
- DigiLocker requires the mobile number linked to your Aadhaar. If that number is inactive or outdated, update it with the relevant Aadhaar authority first, then return to AmazePays and complete DigiLocker verification again.
- What payments do you support?
- We integrate with trusted payment gateways. Available methods typically include UPI and cards, and the exact options for your order are shown at checkout before you pay.
- Can I cancel an order or get a refund?
- Digital gift cards and vouchers may become non-refundable once fulfilment has commenced or the voucher has been successfully generated and made available in your registered account. Refunds may still be considered if payment was captured but fulfilment failed, the voucher was not generated, or another issue attributable to us occurred. If you request an instant refund, any gateway fee for that faster processing is borne by you only and may be deducted from the refund amount. See our refund and digital voucher delivery policies for full details.
- Is my data secure?
- Yes. We use industry-standard transport security and access controls. Identity data from DigiLocker is handled as described in our privacy policy: sensitive identifiers are encrypted, customer-facing views use masked identifiers where applicable, and DigiLocker itself runs in a secure Government of India flow. Never share voucher codes or OTPs with anyone claiming to be support.
Still need help? Contact us.